Privacy Policy

Privacy Policy – Williams Emergency Vehicle Services

Williams Emergency Vehicle Services, LLC is an emergency vehicle repair and maintenance provider specializing in ambulances and fire apparatus. We use SMS messaging to communicate with customers regarding service updates, appointment reminders, repair notifications, billing communications, and customer support inquiries. Customers provide consent verbally during service intake or through an optional SMS consent checkbox on our website. Message frequency may vary and message and data rates may apply. Consent records are maintained in Fullbay.

Williams Emergency Vehicle Services (“we,” “our,” “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what personal data we collect, how we use it, who we share it with, and your rights related to that information.

We encourage you to read this Privacy Policy carefully. By using our services or submitting your information through our website, you agree to the practices described here.

1. Program Overview

We collect customer information to provide services including maintenance scheduling, service updates, repair notifications, and SMS communication related to your service activity. Message frequency varies based on service engagement.

2. Data Collection

We may collect the following personal information:

  • Full name
  • Phone number
  • Email address (if provided)
  • Message content related to our services

This information may be collected through:

  • Online web forms
  • Phone calls
  • SMS messages
  • In-person communications

3. How We Use Your Personal Information

We use the information we collect to:

  • Send SMS notifications about your scheduled services, updates, or delivery statuses
  • Schedule or confirm appointments
  • Communicate regarding repairs or diagnostics
  • Provide customer support
  • Improve our overall services and customer experience

4. Data Protection Measures

We take the security of your data seriously. We implement appropriate administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

5. Third-Party Sharing

Williams Emergency Vehicle Services does not sell, rent, or share mobile phone numbers, mobile information, or SMS opt-in data with third parties or affiliates for marketing or promotional purposes.

All categories of data sharing described in this Privacy Policy exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties or affiliates for marketing or promotional purposes.

Customer information may be shared only with trusted service providers (such as SMS delivery platforms or service management software) strictly for the purpose of enabling operational communications and delivering the services requested by the customer.

6. Your Rights

You have the right to:

  • Access, update, or request deletion of your personal information
  • Request more information about how your data is used
  • Opt out of receiving SMS messages at any time by replying STOP to any message
  • Request support by replying HELP to any SMS message

To exercise these rights, contact us using the information listed below.

7. Data Retention

We retain personal information only as long as necessary to:

  • Provide our services
  • Comply with legal obligations
  • Resolve disputes
  • Enforce our agreements

Once personal data is no longer required, it is securely deleted or anonymized.

8. SMS Terms & Conditions

Product Description

By providing your mobile phone number and opting in to SMS communications, you consent to receive text messages from Williams Emergency Vehicle Services related to:

  • Service appointment reminders
  • Maintenance or repair updates
  • Roadside assistance confirmations
  • Billing notifications
  • Customer service communications

These messages are intended to support your service experience with Williams Emergency Vehicle Services.

Your phone number will be handled in accordance with our Privacy Policy. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Message Frequency

Message frequency may vary depending on your service activity and communication needs.

Message and Data Rates

Standard message and data rates may apply according to your mobile carrier plan.

Opting Out

You may opt out of receiving SMS messages at any time by replying STOP to any SMS message you receive from us. After you opt out, you will receive a confirmation message and we will stop sending SMS messages to your number.

Help and Support

If you need assistance or have questions about our SMS messaging service, reply HELP to any message or contact us directly using the information below.

Example Confirmation Message

Williams Emergency Vehicle Services, LLC: You will receive no further messages from us. Reply START to opt back in at any time.

9. Contact Information

For questions about this Privacy Policy, to request access to your data, or to exercise your rights, please contact us:

Company Name: Williams Emergency Vehicle Services
Email: craig@williamsevs.com
Phone: 540-292-7644
Website: https://williamsevs.com/